About Me

  • Some of my past experiences
Ross M. Soderberg
Summary
Thirty five years experience at the retail and customer support level associated with managerial and technical operations. Demonstrated leadership in the field of installation, diagnostic testing, software and technical support programs, with emphasis in the area of micro-computer and peripheral equipment.


Professional Experience
Computer Tech For Hire Inc.   January 2011 -
Roseville, Michigan 48066

Owner



Inacomp Computers   1993 - May 08
Eastpointe, Michigan 480921

Senior Systems Engineer - Responsible for maintaining all walk-in customer services including on-site repairs.



Digital Desktop (DEC)   1992 - 1993
Contracted through New Boston

Novi, Michigan 48375

Help Desk - Engineer and customer phone support for PC based equipment - CPU's and Peripherals. Dispatch engineers and parts.



ComputerLand of Southfield   1985 - 1992
Southfield, Michigan 48034

Head Technician - Responsible for directing all customer contract and walk-in services, including phone support and contract sales agreements to customers. Responsible for maintenance of technical manuals, educator to sales, in-house and on-site technical personnel. Over-see component inventory. Conduct overnight cleaning and emergency services.



Simtec/COMPCO Computer Centers   1982 - 1985
Birmingham, Michigan 48010

Service Manager - Responsible for directing, implement, and managing technical support staff in the areas of education, servicing, and customer relationships.



Computer Connection Incorporated   1981 - 1982
Farmington Hills, Michigan 48018

Computer Technician - Responsible for cleaning, assembly, and disassembly of equipment, diagnostics, trouble-shooting, customer servicing, including on-site repairs.



Ford Motor Company   1974 - 1980
Rawsonville, Michigan

Quality Control Technician - Responsible for testing and assembly of wiper blade motors and other mechanical components.



Education
Macomb Community College   2008 - 2009
South Campus, Warren, Michigan

Preliminary network classes



Oakland Community College   1981 - 1982
Auburn Hills, Michigan

Associates Degree of Applied Sciences



Washtenaw Community College   1980 - 1981
Ypsilanti, Michigan

Various courses toward degree in Applied Sciences



Macomb Community College   1975 - 1976
South Campus, Warren, Michigan

Preliminary pre-degree courses



Special Education
Certified technician on micro-computer equipment and peripherals, such as: IBM, Lenovo,Hewlett Packard, Dell, Gateway, and Lexmark...

CompTIA A+ & CompTIA PDI+

(CompTIA Certified Computer & Printing and Document Imaging Technician)